Returns & Exchange Policy: Shop With Total Confidence
At Almuhim.ae, We Want You To Be Completely Happy With Your Authentic Purchase. We Stand By Our Guarantee That Every Fragrance, From Creed To Dior, Is 100 Percent Original. Our Simple Policy Is Designed To Give You Peace Of Mind When Shopping Our Exclusive Collections.
Our Simple 15-Day Guarantee
We Offer A 15-Day Return Or Exchange Policy Starting From The Day Your Order Is Delivered. This Generous Timeframe Gives You Plenty Of Time To Ensure The Product Is Exactly What You Expected. If You Need To Make A Return Or Exchange, You Must Contact Our Support Team Using Our Official Number, +971 54 411 3145, Before Sending Anything Back.
Condition For Valid Returns (Brand Security)
To Protect The Authenticity And Integrity Of Our Products, A Return Or Exchange Is Only Valid If The Item Meets The Following Strict Conditions:
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Unused And Unopened: The Perfume Must Be Completely Unused.
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Original Seal Intact: The Original Plastic Seal Or Tamper-Proof Sticker Must Not Be Broken Or Removed. Once A Perfume Is Opened Or Used, We Cannot Accept The Return For Hygiene And Quality Control Reasons.
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Original Condition: The Item Must Be In The Exact Same Condition You Received It, Including The Box, Outer Packaging, And Any Included Free Samples Or Accessories.
This Rule Is Essential To Guarantee That Every Customer Who Buys From Almuhim Receives A Factory-Sealed, Untouched, Authentic Product, Protecting Both Our Brand's Standards And Your Experience.
Refunds And Exchanges (Customer Security)
Once We Receive Your Returned Item And Our Team Confirms It Meets The Unopened And Sealed Condition, We Will Process Your Request Quickly:
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For Refunds: We Will Process A Full Refund Back To Your Original Payment Method. Please Note That Depending On Your Bank, It Might Take A Few Business Days For The Money To Show In Your Account.
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For Exchanges: We Will Ship Out The New Product (Of Equal Or Higher Value, With Any Price Difference Handled) Immediately.
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Shipping Costs: The Customer Is Responsible For The Cost Of Shipping The Item Back To Our UAE Hub For Return Or Exchange.
Protecting Against Damage
If Your Order Arrives Damaged Or Defective, Please Contact Us Within 48 Hours Of Delivery. Send Us Clear Photos Of The Damage To Our WhatsApp Support (+971 54 411 3145), And We Will Arrange For A Free Replacement To Be Shipped To You Right Away. We Will Handle The Courier Damage Claim, Ensuring That You, The Customer, Are Never Out Of Pocket.
