Frequently Asked Questions (FAQ): Simple Answers
We Believe In Being Clear And Direct. Here Are The Most Common Questions Our Customers Ask About Shopping For Authentic Perfumes With Almuhim.ae.
1. Questions About Product Authenticity
Is Every Perfume Sold On Almuhim.ae Guaranteed To Be 100 Percent Original?
Yes, Absolutely. This Is Our Core Promise. Almuhim is an official distributor, meaning we source every single bottle, whether it is from Creed, Dior, Louis Vuitton, or any other brand, directly from the brand or their authorized agents. We do not deal in fakes, copies, or grey market products. Your purchase is guaranteed to be authentic luxury quality.
How Can I Be Sure The Product Is Not Opened Or Tampered With?
We take product security seriously. Every perfume is shipped with the manufacturer's original seal and packaging intact. If you choose to return an item, our Returns Policy strictly requires the seal to be unbroken to ensure the next customer receives a completely new, untouched product. This protects both you and our brand's reputation for genuine quality.
2. Questions About Orders and Payment
What Payment Methods Do You Accept?
We accept all major local and international payment methods to make shopping easy for you. This includes Visa, MasterCard, and often local options like Cash on Delivery (COD) in certain areas, along with popular digital wallets. You will see all the available options clearly listed when you reach the final checkout page.
How Do I Track My Order After I Buy A Perfume?
Once your order leaves our UAE hub, we will send you a shipment confirmation email or a WhatsApp message. This message will contain a unique tracking number and a link to the courier’s website. You can use this link to follow your package's journey until it reaches your door. If you have any trouble, just call or message us at +971 54 411 3145.
Can I Cancel My Order After I Have Placed It?
If you need to cancel, please contact our support team immediately at +971 54 411 3145. If the order has not yet been processed and prepared for shipping, we can usually cancel it without any trouble. Once the order is packed and handed to the courier, we are unable to stop it, and you would need to process it as a return once it is delivered.
3. Questions About Shipping and Delivery
Which Countries In The Gulf Do You Deliver To?
We are focused on serving the entire GCC region. We deliver to the United Arab Emirates (UAE), the Kingdom of Saudi Arabia (KSA), Oman, Qatar, Bahrain, and Kuwait.
How Long Will It Take To Get My Perfume?
Delivery times depend on your location. Orders within the UAE typically arrive in 1 to 2 Business Days. For orders to all other GCC countries, delivery usually takes between 3 to 7 Business Days. We always choose the fastest and most reliable courier for your specific area.
Do You Offer Free Shipping?
Yes, we do! If your order total reaches our minimum threshold of AED 499 or more, shipping is completely free to any country we serve in the GCC. For smaller orders, a simple flat rate applies.
4. Questions About Returns and Exchanges
What Is Your Policy If I Change My Mind About A Perfume?
We offer a simple 30-Day Return or Exchange Policy from the date you receive your order. Remember, to be eligible for a refund or exchange, the perfume bottle must be completely unused, unopened, and the original seal must be intact. Please see our Returns & Exchange Policy page for full details before shipping an item back.
